Refund policy

Return Shipping

To return your product, ship your product to: The Forever Group, 150 Saint Regis Crescent South, Toronto ON M3J 1Y8, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

For returns over $75, we recommend you use a trackable shipping service or purchase shipping insurance as we cannot guarantee we will receive your returned items.

Refunds (If Applicable)

Once we receive your returned item, we will notify you of the approval or rejection of your refund.

Refunds are processed within 10 business days. A credit will automatically be applied to your credit card or original method of payment.

Late Or Missing Refunds (If Applicable)

It can take some time for your bank or credit card company to process and post your refund.

If you still have not received your refund yet after 15 days, please contact us at info@forevernew.ca. 

Returning Sale Items 

Sale items are final sale and cannot be refunded.